149211: Call or Contact Centre Manager
Labour market
Skills assessment
Agreements
ANZSCO Identity
ANZSCO code
149211
Skill level
Level 2
Unit group
1492
Call or Contact Centre and Customer Service Managers
Skills assessor
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ANZSCO 149211 identifies Call or Contact Centre Manager as a Skill Level 2 occupation in the Call or Contact Centre and Customer Service Managers unit group (1492), classified under Hospitality, Retail and Service Managers. Organises and controls the operations of a call or contact centre. May work in a call centre.
Migration snapshot
Workforce snapshot
Based on ABS data, workers in the Call or Contact Centre and Customer Service Managers unit group earn an average of $2,484 per week — above the national average of $1,436 per week. Female workers average $2,215 per week and male workers average $2,751 per week. The average age of workers in this group is 45.5 years, older than the national workforce average of 41 years.
Avg. weekly earnings
$2,484
↑ 73% above national avg
Female avg.
$2,215
↑ 54% above national avg
Male avg.
$2,751
↑ 92% above national avg
Average age
45.5 yrs
↑ older than national avg
Bar scale to $3,000/wk · Marker line = $1,436 national average
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