149212: Customer Service Manager
Labour market
Skills assessment
Agreements
ANZSCO Identity
ANZSCO code
149212
Skill level
Level 2
Unit group
1492
Call or Contact Centre and Customer Service Managers
Skills assessor
VETASSESS
Customer Service Manager (ANZSCO 149212) is a Skill Level 2 occupation in the Call or Contact Centre and Customer Service Managers unit group (1492), classified under Hospitality, Retail and Service Managers. Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations. Also known as Client Service Manager, Service Manager. Skills assessment for this occupation is conducted by Vocational Education and Training Assessment Services (VETASSESS).
Migration snapshot
Workforce snapshot
Based on ABS data, workers in the Call or Contact Centre and Customer Service Managers unit group earn an average of $2,484 per week — above the national average of $1,436 per week. Female workers average $2,215 per week and male workers average $2,751 per week. The average age of workers in this group is 45.5 years, older than the national workforce average of 41 years.
Avg. weekly earnings
$2,484
↑ 73% above national avg
Female avg.
$2,215
↑ 54% above national avg
Male avg.
$2,751
↑ 92% above national avg
Average age
45.5 yrs
↑ older than national avg
Bar scale to $3,000/wk · Marker line = $1,436 national average
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