313112: ICT Customer Support Officer

Labour market

Skills assessment

Agreements

Labour market

Skills assessment

Agreements

ANZSCO Identity

ANZSCO code

313112

Skill level

Level 2

Unit group

3131

ICT Support Technicians

Skills assessor

TRA

ICT Customer Support Officer (ANZSCO 313112) is a Skill Level 2 occupation in the ICT Support Technicians unit group (3131), classified under Engineering, ICT and Science Technicians. Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre. Also known as ICT Help Desk Officer, ICT Help Desk Technician, Systems Support Officer. Common specialisations include Network Support Technician, Operator Command Support Systems (Army). Skills assessment for this occupation is conducted by Trades Recognition Australia (TRA).

Migration snapshot

Labour marketICT Customer Support Officer is not in shortage in Australia.

Visa pathways9 pathways are available for this occupation, including employer sponsored and General Skilled Migration options.

Occupation listsListed on the Short-term Skilled Occupation List (STSOL) and Core Skills Occupation List (CSOL), influencing which skilled migration visas it is eligible for.

AgreementsAccessible via the On-hire Industry Labour Agreement (ILA) and a Designated Area Migration Agreement (DAMA).

Workforce snapshot

Based on ABS data, workers in the ICT Support Technicians unit group earn an average of $1,737 per week — above the national average of $1,436 per week. Female workers average $1,663 per week and male workers average $1,756 per week. The average age of workers in this group is 37.9 years, broadly in line with the national workforce average of 41 years.

Avg. weekly earnings

$1,737

↑ 21% above national avg

Female avg.

$1,663

↑ 16% above national avg

Male avg.

$1,756

↑ 22% above national avg

Average age

37.9 yrs

↓ younger than national avg

Bar scale to $3,000/wk · Marker line = $1,436 national average

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Based on your interest in ICT Customer Support Officer, you may be eligible for multiple visa pathways.

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