541111: Call or Contact Centre Team Leader
Labour market
Skills assessment
Agreements
ANZSCO Identity
ANZSCO code
541111
Skill level
Level 3
Unit group
5411
Call or Contact Centre Workers
Skills assessor
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ANZSCO 541111 identifies Call or Contact Centre Team Leader as a Skill Level 3 occupation in the Call or Contact Centre Workers unit group (5411), classified under Inquiry Clerks and Receptionists. It may also be known as Call Centre Supervisor, Contact Centre Supervisor. Common specialisations include Call or Contact Centre Coach, Call or Contact Centre Workforce Planner.
Migration snapshot
Workforce snapshot
Based on ABS data, workers in the Call or Contact Centre Workers unit group earn an average of $1,357 per week — below the national average of $1,436 per week. Female workers average $1,350 per week and male workers average $1,370 per week. The average age of workers in this group is 39.5 years, broadly in line with the national workforce average of 41 years.
Avg. weekly earnings
$1,357
↓ 6% below national avg
Female avg.
$1,350
↓ 6% below national avg
Male avg.
$1,370
↓ 5% below national avg
Average age
39.5 yrs
↓ younger than national avg
Bar scale to $3,000/wk · Marker line = $1,436 national average
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